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ITIL® 4 Foundation Training & Certification (Classroom Based Training)
ITIL® 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
Course Description
This
course provides IT leaders, practitioners, support staff and staff interfacing
with the organization’s digital and information systems functions with a
practical understanding of the key concepts, common language, principles and
practices that enable successful management of modern IT-enabled services. It
also prepares delegates for the ITIL® 4 Foundation Certificate Examination. The
course is based on the ITIL® 4 best practice service value system.
The Certification can help:
This ITIL foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.Learning Outcomes
- A holistic
approach to the facilitation of co-creation of value with customers and
other stakeholders in the form of products and services
- The guiding
principles of ITIL 4
- The four
dimensions of Service Management
- Key
concepts from Lean, Agile, DevOps, and why these are important to deliver
business value
- How ITIL
practices described in ITIL 4 will maintain the value and importance
provided by the current ITIL processes, whilst at the same time expand to
be integrated to different areas of service management and IT, from demand
to value.
***Certification is Mandatory For this Course***
Exam Format
- Multiple choice examination questions
- 40 questions
- 26 marks required to pass (out of 40 available) – 65%
- 60 minutes’ duration
- Closed book
FAQ
Instructor
Ibrahim Hossain
Managing Director & CEO at Eduera Limited & Global Skills Development AgencyMr. Hossain is an award winning EXIN
& PEOPLECERT accredited ITIL Expert trainer who has prepared all 8
courseware for ITIL foundation to Expert level. He is also certified ISO/IEC
20000 consultant for IT service Management Processes.
Mr. Hossain trained thousands of professionals
with 98% success record started from CANADA, America, UK, Norway, Sweden, South
Africa, Bangladesh ARMY, Bangladesh Police, IFC-The World Bank Group, CISCO,
Ericsson, HUAWEI, Grameenphone, Robi, Bangla link, Airtel, Digicon, Mirtelecom,
and many others.
He received award from customers for delivering
outstanding training and rated as 5 start trainer. Here are the reviews
Along with Training and Certification Mr.
Hossain helps IT companies to design and implement best practices to ensure:
1. Increase Revenue
2. Consistent Service delivery
3. Higher customer satisfaction
4. High Performing organizational culture
Bangladesh ARMY has reported multi time increase
in their revenue with guidance of Ibrahim Hossain. See the attached report from
customer below this cv.
Cosmopolitan IT reported for getting more
customers and revenue after training and consultancy from Ibrahim Hossain.
ITIL Expert students have reported for getting
new responsibilities and better job with multiple 6 figures in a month. Almost
every student reported that they are more confident after receiving training
from Mr. Ibrahim Hossain
Mr. Hossain also had years of practical
experience in IT Service management, and Telecom Industry on ISO 20000: 2008
and 2013 process implementation, IT Service management tool deployment, lead
and implement ITIL and ITSM tool deployment for companies like Accenture
Bangladesh, Bangladesh Army, Grameenphone Ltd. and World Vision Bangladesh.
By heart he is a trainer and facilitates the
training workshops by managing the dynamics of the groups and corporate. He
consistently upgrades his knowledge and sustains high quality Consulting
Services and training delivery